Q: How is JADE delivered?
A: JADE is available as a PDF download from our web site. Each month you will be sent an email with your unique password for access to that month's issue. You then simply download the file to your computer and open it using the password.

Q: When will I receive JADE?
A: Once your subscription payment has been received, you will be sent an email with your first password (if you subscribe after April, you will get the passwords for all the available issues.

Q: Will JADE appear on my credit card statement?
A: No. Only our company name (Great Northern Publishing) will appear. You should be aware that on many card and bank statements it is often abbreviated and this can cause some confusion.

Q: How do I pay in British Pounds Sterling?
A: When paying by credit card just enter the amount as shown and your credit card company will do the currency conversion for you: it will be shown correctly on your card statement. (Some card companies make a charge for the conversion.)

Q: Is JADE available in other languages?
A: No. JADE is only available in English.

Q: Can I buy JADE from other websites?
A: No. JADE is only available via subscription as a PDF download direct from ourselves.

Q: What personal information do you have on file?
A: We retain your name, address, phone and email on computer so we can send you your passwords.

Q: Do you keep my credit card details on computer?
A: No. Once an order is processed we do not keep card details on computer for security reasons.

Q: Why do you need my phone number?
A: We require a land-line phone number in case there are any problems in processing your order so that we can resolve matters quickly. We do not accept orders where only a mobile number is given.

Q: Will you contact me for anything else?
A: No. The number is only for resolving problems with orders or subscriptions.

Q: Will anyone else have access to my information?
A: No. We do not share, sell or hire our mailing and subscriber lists to anyone. Neither are we part of a group, so your information will not be shared or used elsewhere.

Q: How will I know when to renew my subscription?
A: At the end of the year every subscriber receives an email reminding them to renew. There will also be a reminder inside the last issue of the year.

Q: What does 'uncensored' mean?
A: That JADE features what are often referred to as both 'soft' and 'hard core' images. We do not feature illegal images, but we sometimes feature erotic hard core images showing consensual sex acts between adults.

Q: Is JADE illegal in the UK?
A: No. Thanks to European Union laws, adults in the UK are now treated as adults and can own and view material which was once 'forbidden'. However, we do not feature anything which is still illegal such as underage sex acts, or bestiality, etc. And the magazine is only for persons over 18 years of age. It is an offence to show it to minors (those under 18) - so please ensure your computer and password are secure.

Q: Does that mean you show sex images?
A: Yes. Provided they are in keeping with the erotic ethos of JADE. Occasionally we show consensual sex acts, sex acts between partners of the same sex, as well the erect penis, oral sex and penetration. But this is not the primary feature of Jade-pdf, which is first and foremost an 'erotic' magazine, not a hardcore sex magazine.

Q: Is JADE pornography?
A: The answer to that is subjective, as everyone's idea of what is pornographic is different. Neither we, nor our growing legion of subscribers think so. However, we appreciate that there is a fine line between good and bad taste and that there will be some who disagree with erotica in any shape or form.

Q: Who can view the magazine?
A: You must be over 18. The magazine is for your own personal use and sharing it with other people is deemed a breach of both copyright and the terms of your subscription. It is an offence to show it to minors (those under 18). By purchasing a copy or subscribing you are confirming you are over 18.

Q: What about security of the file and password?
A: Once you have the password and downloaded the file you are responsible for their security on your computer. You should take all steps to ensure that no other person - especially those under 18 and those easily offended by adult material - can access or see the file or have access to the password.

Q: Are you a foreign company or part of group?
A: No. We are British - a small, award-winning family company and have no links or connections to any other company either here, or anywhere overseas.

Q: How do I subscribe?
A: Just visit our subscription page and follow the instructions. Please note, you will be required to download a test file to ensure you can obtain the magazine before we allow you to proceed to ordering. You also have to agree to some basic terms and conditions.

Q: Can I subscribe by telephone or by post?
A: Yes. Please telephone 01723 581329 during normal office hours and ask to subscribe to Jade-pdf - please note, you will need the Confirmation Code printed on page 3 of the sample test download file to place an order - this ensures you have successfully downloaded the file. If you want to print and send an order form please visit the subscriptions page to download one.

Q: How do I view JADE on my computer?
A: With Adobe Acrobat Reader. The file is a standard PDF file and this programme will open it. If you do not have AAR, you can download it free of charge from the Adobe website. Use the button at the bottom of the page to go and get a copy.

Q: How do I get JADE onto my computer?
A: To download the file, simply right click on the image of the cover and save the file to your computer. (Some browsers say 'save as', others may save 'save target as'.) We suggest you create a folder on your computer into which you can put each issue as you download it.

Q: How big are the JADE magazines?
A: At least 70 pages per issue (often more). The file sizes are large, between 15mb and 30mb in size, and even on broadband may take a short while to download depending on your connection speed.

Q: How do I open the file so I can read the issue?
A: The file will ask you for the password when you try to open it. Simply type in the password we sent you by email. Remember to type it exactly - all passwords are in lower case, ensure your caps lock is off or the password will not work.

Q: How do I view the pages properly?
A: Set Acrobat Reader to view 'single page' and 'fit to screen', (use the menus at the top of the Acrobat screen). Each page will fit into your screen. You may need to experiment with the settings to find the best fit for you.

Q: How do I turn the pages?
You can navigate through the magazine by using the Acrobat arrows; the left/right arrows on your keypad; or by clicking on the contents page the page you want to jump to. Navigation only takes place in the magazine and you will not be connected to the internet.

Q: The text does not appear clear, it is broken up.
A: If this happens it may be due to the settings inside Adobe Acrobat. To ensure the text is clear and smooth, you should open the magazine in Acrobat Reader, got to 'Edit', then to 'Preferences', then to 'Display' and select 'Smooth Text', 'Smooth Line' and 'Smooth Images' - this should allow you to view the magazine properly.

Q: Will links take me to other places on the internet?
A: No. Navigation only takes place within the magazine and you will not be asked to connect to the internet or sent off elsewhere.

Q: Can I print the magazine on my printer?
A: No. Each issue of the magazine is copy and print protected to ensure copyright of contributors' work remains intact. Copying or printing the magazine is a breach of your subscription terms and conditions.

Q: Can I purchase images from the magazine?
A: Yes. Please contact the contributor directly. Use the Directory at the back of the magazine to find their contact details. Tell them you saw their work in JADE magazine. Most contributors are delighted to hear from readers and like the feedback they get. Most also offer their work for sale either as original artworks or as high quality prints.

Q: I am a Guild Member without the password?
A: There are three possible reasons. First, we may not have your current email address. Second, your email filter may be set to regard our emails as spam. Third, your details may not have been sent to us by the Guild. To resolve issues one and three, please contact the Secretary of the Guild, confirm your email address and ask him to process your membership details so you can receive JADE. To resolve issue two, please reset your email filter to allow our emails to reach you.